The McGrawHill Companies, All Rights Reserved. When you finish studying this chapter, you should be able to:

The McGrawHill Companies, All Rights Reserved. When you finish studying this chapter, you should be able to:

The McGrawHill Companies, All Rights Reserved. When you finish studying this chapter, you should be able to: Discuss and give examples of the concept of information overload, including causes, symptoms and countermeasures Explain the nature of decision models and knowledge management