Technology’s role(s), and their influences (e.g., upsides [merits/ benefits] or downsides [risks/concerns]) on organizational or operational performance

Banking with Artificial Intelligence – Wells Fargo, Bank of America, JPMorgan Chase:
i. What technology are developed, used, or involved for each banks?
ii. Technology’s role(s), and their influences (e.g., upsides [merits/ benefits] or downsides [risks/concerns]) on organizational or operational performance