Refer to the results of the 2015 North American HotelRefer to the results of the 2015 North American Hotel Guest Satisfaction Index Study, Exercise 4.49 (p. 215). Recall that 15% of hotel guests were “delighted” with their experience (giving a rating of 10 out of 10); of these guests, 80% stated they would “definitely” recommend the hotel. In a random sample of 100 hotel guests, find the probability that fewer than 10 were delighted with their stay and would recommend the hotel.
Refer to the results of the 2015 North American Hotel