1
House’s path-goal leadership model advises managers to use leadership styles that complement situational needs Which of the following statements accurately represents the advice provided by the path-goal model?
A)
When worker self-confidence is low, supportive leadership is needed to increase confidence by emphasizing individual abilities and offering needed task assistance
B)
When performance incentives are poor, participative leadership is needed to clarify individual needs and identify appropriate rewards
C)
When task challenge is insufficient, achievement-oriented leadership is needed to set goals and raise performance aspirations
D)
When job assignments are ambiguous, directive leadership is needed to clarify task objectives and expected rewards
E)
All of these are accurate statements
2
Which statement provides the correct definition of job design?
A)
Job design identifies key individuals for specific tasks
B)
Job design is the process of redesigning jobs to “fit” a person’s individual goals
C)
Job design is the process of creating or defining jobs by assigning specific tasks to individuals and groups
D)
Job design provides directions to individuals regarding specific work tasks
E)
Job design creates a work structure for bureaucratic organizations
3
A __________ is set up for a particular task or project and disbands once it is a completed
A)
Process team
B)
Network team
C)
Matrix structure
D)
Self-managing team
E)
Project team
4
Which level of management spends more time with long-range planning?
A)
Middle-level managers
B)
All levels of management
C)
Lower-level managers
D)
Lower-level and middle-level managers
E)
Top-level managers
5
The responsibility of __________ involves human resource planning, recruitment, and selection
A)
Staffing a quality workforce
B)
Planning for a quality workforce
C)
Developing a quality workforce
D)
Maintaining a quality workforce
E)
Attracting a quality workforce
6
__________ uses a highly structured meeting agenda to allow everyone to contribute ideas without the interference of evaluative comments by others
A)
The nominal group technique
B)
Groupthink
C)
A quality circle
D)
Conflict management
E)
Brainstorming
7
The purpose of controlling is to __________
A)
Define a plan of action for the organization
B)
Coordinate resources and task performance
C)
Make sure plans are achieved and that actual performance meets or surpasses objectives
D)
Develop a hierarchy of objectives for lower-level managers
E)
Motivate employees to work overtime hours
8
Foreign companies operating in the United States __________
A)
Must deal with special laws regarding occupational safety and health, equal employment opportunity, and sexual harassment
B)
May encounter quite different laws than they are accustomed to in their home countries
C)
Must deal with antitrust issues that prevent competitors from regularly communicating with one another
D)
All of the above
E)
None of the above
9
A manager who has high concern for task uses a leadership style that emphasizes all of the following EXCEPT:
A)
Assigning task responsibilities
B)
Setting clear work standards
C)
Monitoring task performance
D)
Planning and defining work to be done
E)
Trusting subordinates
10
A(n) __________ is generated by exploiting a niche or entering a market before competitors
A)
Niche manipulation
B)
Anticipatory niche advantage
C)
First-mover advantage
D)
Anticipatory market edge
E)
Niche competency
11
In assessing conflict management styles, __________ refers to the desire to satisfy another party’s needs and concerns
A)
Alternative dispute resolution
B)
Cooperativeness
C)
Intensity of conflict
D)
Best alternative to a negotiated agreement
E)
Assertiveness
12
The mission of an organization describes its __________
A)
Strategic edge
B)
Strategic advantage
C)
Environmental scanning
D)
Basic purpose
E)
Competitive advantage
13
When __________, feedback can be listened to, accepted, and used to good advantage by the receiver
A)
Properly done
B)
Done by functional managers
C)
Done by top managers
D)
Done by team leaders
E)
Poorly done
14
Which statement about the equity theory of motivation is incorrect?
A)
It is best known through the work of J Stacy Adams
B)
It holds that people who feel underpaid will reduce their work efforts to compensate for missing rewards
C)
It holds that people try to resolve the inequities they perceive they are experiencing
D)
It is a content theory of motivation
E)
Its essence is that perceived inequity is a motivating state
15
Organizations that consistently deliver above-average returns and outperform their competitors have structures that reflect all of the following characteristics EXCEPT:
A)
They are responsive to client or customer needs
B)
They stay flexible in dealing with a dynamic environment
C)
They give continual attention to quality improvements
D)
They emphasize empowerment and support employees
E)
They emulate their competition
16
A set of activities that help people acquire and improve job-related skills is called __________
A)
Job analysis
B)
Socialization
C)
Job specification
D)
Training
E)
Orientation
17
The basic goal of __________is building organizational performance capacity by raising human capital to ensure that highly capable and enthusiastic people are always available
A)
Organizational workforce development
B)
Human mission matching
C)
Human resource strategizing
D)
Strategic workforce management
E)
Human resource management
18
The __________ purpose of performance appraisal is intended to assist people in their training and continued personal development
A)
Development
B)
Orientation
C)
Labor relations
D)
Evaluation
E)
Socialization
19
The process through which people receive, organize, and interpret information from their environment is called __________
A)
Cognition
B)
Active listening
C)
Impression management
D)
Communication
E)
Perception
20
Effective leaders empower others by providing them with the __________ to make decisions and act independently within their areas of expertise
A)
Authority, task directions, task orientation, and information technology
B)
Information, responsibility, authority, and trust
C)
Trust, task needs, maintenance needs, and participation
D)
Responsibility, concern for people, concern for task, and supportive style
E)
Information, problem-solving techniques, team cohesiveness, and information technology
21
__________ is a predisposition to act in a certain way toward people and things in one’s environment
A)
A norm
B)
A need
C)
An attitude
D)
Locus of control
E)
A behavior
22
Effective __________ involves choices about the allocation of time to the most important priorities
A)
Project budgeting
B)
Strategic management
C)
Cash management
D)
Time management
E)
Inventory management
23
All of the following are reasons for the high failure rate of new businesses EXCEPT:
A)
Not having expertise in the essentials of business operations, including finance, purchasing, selling and production
B)
Not taking the time to craft a vision and mission, and formulate, revise, and properly implement strategy
C)
Not taking the time to adequately promote the product
D)
Not having sufficient know-how to run a business in the chosen market or area
E)
Not keeping track of the numbers and failure to control business finances
24
Internal control occurs when __________
A)
Managers take responsibility for the activities in their own departments
B)
Motivated individuals and groups are directly supervised
C)
Computers are used to monitor performance inside the organization
D)
Motivated managers defend the organization against outside competitive attacks
E)
Motivated individuals and groups exercise self-discipline in fulfilling job requirements
25
__________ direct activities toward key and specific performance results
A)
Strategic objectives
B)
Corporate objectives
C)
Operating objectives
D)
Planning objectives
E)
Official objectives
26
__________ stress impairs the performance of an individual and is dysfunctional for the individual and/or the organization
A)
Negative
B)
Destructive
C)
Intense
D)
Positive
E)
Constructive
27
United Parcel Service makes use of calibrated productivity standards as well as the timing of package sorting, delivery, and pickup to keep productivity at the highest level per employee In developing worker productivity standards, UPS obviously makes use of _________
A)
Selfactualization
B)
Administrative principles
C)
Behavioral theories
D)
Systems theory
E)
Motion studies
28
Project management is responsible for all of the following EXCEPT:
A)
Overall control of the project
B)
Overall planning
C)
Delegating budgetary responsibility to the finance organization
D)
Overall supervision
E)
None of the above
29
A __________ is a group of tasks related to one another that collectively creates something of value to a customer
A)
Job
B)
Work group
C)
Manufacturing system
D)
Work team
E)
Work process
30
A form of licensing in which a foreign firm buys the rights to use another’s name and operating methods in its home country is called __________
A)
a joint venture
B)
a strategic alliance
C)
franchising
D)
a licensing agreement
E)
outsourcing
31
__________ is especially important in the demanding global economy because nowhere in the world can managers rest on past successes and ignore what others are doing, either at home or abroad
A)
Management advantage
B)
Strategic advantage
C)
Competitive advantage
D)
Core advantage
E)
Market advantage
32
Host countries sometimes complain about the presence of multinational firms These complaints include all of the following EXCEPT:
A)
MNCs may fail to transfer their most advanced technology
B)
MNCs fail to help domestic firms develop
C)
MNCs may export jobs to other countries
D)
MNCs fail to market products or services needed in the local economy
E)
MNCs may dominate the local economy
33
__________ define specific task objectives, link activities to be accomplished with due dates, and identify the amounts and timing of resource requirements
A)
Inventory order schedules
B)
Fixed budgets
C)
Flexible budgets
D)
Control limits
E)
Project schedules
34
The behavioral (or human resource) approach to management basically assumes that __________
A)
People are easily understandable creatures
B)
Environmental reinforcements have little to do with people’s work behavior
C)
Management problems are best solved by qualitative rather than by quantitative analysis
D)
People at work will seek satisfying social relationships, respond to group pressures, and search for personal fulfillment
E)
People are completely rational and responsive to economic incentives
35
Suppose that a manager begins a program of job enrichment because she enjoys responsibility and challenges and assumes that her employees do also This manager is practicing __________
A)
The halo effect
B)
Selective perception
C)
Networking
D)
Projection
E)
Stereotyping
36
For control purposes, which of the following in NOT an important financial aspect of organizational performance?
A)
The ability to earn more in returns than the cost of the debt
B)
The ability to earn revenues greater than costs
C)
The ability to generate cash to pay bills
D)
The ability to sell shares of the company’s stock
E)
The ability to use resources efficiently and operate at minimum cost
37
Which of the following is NOT a correct description of some attribute of workflow?
A)
The various steps of a work process must be completed to achieve desired results, and they typically must be completed in a given order
B)
Each step in the workflow should be analyzed to determine whether or not it is adding value
C)
Special attention should be given to eliminating the role of technology in the work process
D)
An important starting point for reengineering is to diagram workflows
E)
Workflow refers to the movement of work from one point to another in a system
38
According to Chris Argyris, management practices that are influenced by __________ are inconsistent with the mature adult personality
A)
Modern management approaches
B)
Classical management approaches
C)
Behavioral management approaches
D)
Human resource management approaches
E)
Quantitative management approaches
39
__________ are responsible for the performance of the organization as a whole or of one of its major parts
A)
Functional managers
B)
Project managers
C)
Middle level managers
D)
Team leaders or supervisors
E)
Top level managers
40
____________ leadership focuses on directing the efforts of others through the use of tasks, rewards, and structures
A)
Charismatic
B)
Old-fashioned
C)
Transactional
D)
Participative
E)
Transformational
41
The __________ principle, as defined by Henri Fayol, states that there should be a clear and unbroken line of communication from top to bottom in the organization’s hierarchy of authority
A)
Hawthorne
B)
Unity of direction
C)
Scalar chain
D)
Unity of command
E)
Communication control
42
Maslow’s __________ holds that a need at one level does not become activated until the next lower-level need is already satisfied
A)
Satisfier principle
B)
Progression principle
C)
Reinforcement principle
D)
Hierarchy principle
E)
Deficit principle
43
A __________ is a collection of interrelated parts that function together to achieve a common purpose
A)
System
B)
Quantitative structure
C)
Contingency
D)
Need hierarchy
E)
Mathematical model
44
CARICOM consists of an alliance between______________
A)
Middle Eastern Countries
B)
Bolivia, Brazil, Paraguay, Uruguay and Argentina
C)
Eastern European Countries
D)
Carribean Countries
E)
Venezuela, Columbia, Peru, Equador and Bolivia
45
Almost __________ of American businesses are classified as small
A)
60 percent
B)
75 percent
C)
45 percent
D)
99 percent
E)
30 percent
46
The norming stage of the team life cycle is characterized by __________
A)
The ability to handle membership disagreements in creative ways
B)
Efforts to find ways to accomplish group goals while also satisfying individual needs
C)
A period of high emotionality
D)
The identification of team boundaries and team roles
E)
The team becoming a coordinated work unit with shared rules of conduct
47
The purpose of __________ is to find out what other people and organizations are doing very well, and planning how to incorporate these ideas into one’s own operations
A)
Benchmarking
B)
Contingency planning
C)
Participation
D)
Scenario planning
E)
Forecasting
48
According to Robert Katz, the managerial skills least important to a top manager are:
A)
Supervisory skills
B)
Conceptual skills
C)
Technical skills
D)
Administrative skills
E)
Organizational skills
49
A __________ is able to continually learn and adapt itself to new experiences
A)
Experience-based organization
B)
Learning organization
C)
Systems organization
D)
Change organization
E)
Values organization
50
All of the following are stages in the life cycle of entrepreneurial firms EXCEPT:
A)
Breakthrough
B)
Maturity
C)
Incubation
D)
Decline
E)
Growth
51
Break-even analysis can be used to __________
A)
Improve control
B)
Examine the impact of cost control measures
C)
Experiment with different “what-if” scenarios
D)
A and C
E)
A, B, and C
52
__________ is the process of attracting, developing, and maintaining a talented and energetic workforce
A)
Human resource strategizing
B)
Human mission matching
C)
Strategic workforce management
D)
Organizational workforce development
E)
Human resource management
53
Which statement concerning job performance is incorrect?
A)
Job performance is the “bottom line” for people at work, and the cornerstone for overall organizational productivity
B)
Job performance should add value to the organization’s production of useful goods and/or services
C)
Job performance is achieved through individual tradeoffs with job satisfaction
D)
Job performance should contribute to the accomplishment of organizational objectives
E)
Job performance is the quality and quantity of task contributions from the individual or group doing the job
54
Which of the following statements about the electronic grapevine is/are correct?
A)
The electronic grapevine can be functional when the information is accurate and useful
B)
The electronic grapevine can be dysfunctional when the information is false, distorted, or simply based on rumor
C)
The electronic grapevine speeds messages and information form person to person
D)
All of the above
E)
None of the above
55
A manager is overheard to say: “The best way to manage is to make sure that your response is appropriate to the demands and characteristics of the situation at hand” His point of view is most closely associated with __________
A)
Scientific management
B)
Bureaucracy
C)
Contingency thinking
D)
Closed-systems thinking
E)
Human relations thinking
56
According to Frederick Taylor, the principal object of management should be __________
A)
Achieving the greatest good for society
B)
The good of the community
C)
Securing maximum prosperity for employer and employee
D)
Profitability
E)
Efficiency
57
__________ involves a neutral third party who acts as a “judge” and issues a binding decision to resolve a dispute
A)
Integrative negotiations
B)
Arbitration
C)
Distributive negotiations
D)
Alternative dispute resolution
E)
Mediation
58
The most common form of __________ is a “4-40” schedule — that is, 40 hours of work accomplished in four 10-hour days
A)
Flexible working hours
B)
The compressed workweek
C)
Job simplification
D)
Telecommuting
E)
Job sharing
59
__________ is the failure to include key persons in the strategic planning effort
A)
The lack of substance error
B)
The lack of participation error
C)
Conflict avoidance
D)
Goal displacement
E)
Corporate governance
60
When a manager divides work up into manageable components, arranges resources, and coordinates results to achieve a common purpose, the manager is practicing __________
A)
Organizing
B)
Setting objectives
C)
Leadership
D)
Strategic planning
E)
Forecasting
61
__________ have features of __________, including decentralized authority, fewer rules and procedures, less division of labor, wider spans of control, and more personal means of coordination
A)
Bureaucratic organizations organic designs
B)
Adaptive organizations functional designs
C)
Adaptive organizations mechanistic designs
D)
Adaptive organizations organic designs
E)
Bureaucratic organizations mechanistic designs
62
Henri Fayol’s __________ closely resemble the __________ that are used in contemporary businesses
A)
Notions of planning and organizing ideas of command and coordination
B)
Five duties of management four functions of management
C)
Principles of collective and social responsibility functions of management
D)
Administrative principles systems and contingency approaches
E)
Three rules of management systems and contingency approaches
63
__________ is the process of creating strategy by assessing existing strategies, the organization, and the environment in order to develop new strategies capable of delivering future competitive advantage
A)
Strategy formulation
B)
Strategy analysis
C)
Strategy review
D)
Strategy planning
E)
Strategy development
64
Assigning tasks, allocating resources, and arranging the coordinated activities of individuals and groups to implement plans describes the management function of __________
A)
controlling
B)
organizing
C)
leading
D)
delegating
E)
planning
65
According to ERG theory, __________ are desires for physiological and material well-being
A)
Esteem needs
B)
Growth needs
C)
Developmental needs
D)
Relatedness needs
E)
Existence needs
66
According to House’s path-goal leadership theory, a manager who __________ is showing a supportive leadership style
A)
Urges subordinates to perform at their highest level
B)
Consults with subordinates before making job changes
C)
Treats subordinates as equals and acts friendly toward them
D)
Uses subordinates’ suggestions in making decisions
E)
Lets subordinates know what performance is expected
67
The conflict management style of __________involves being uncooperative and assertive This style is characterized by working against the wishes of the other party, engaging in win-lose competition, and/or forcing through the exercise of authority
A)
Collaboration
B)
Compromise
C)
Avoidance
D)
Competition
E)
Accommodation
68
According to the research conducted on the nature of managerial work, which of the following is FALSE?
A)
Managers work long hours
B)
Managers spend much time working alone
C)
Managers work with many communication media
D)
Managers work at fragmented and varied tasks
E)
Managers work at an intense pace
69
__________ indicates conformance with a rigorous set of international quality standards
A)
International Q certification
B)
International customer service certification
C)
Consumer protection certification
D)
ISO certification
E)
AAA certification
70
_____________ is defined as a set of standards that describes what is good and right in terms of one’s behavior
A)
Ethics
B)
Corporate governance
C)
Social responsibility
D)
Norms and values
E)
Morality
71
__________ involve(s) exchanging ownership shares in the business in return for outside investment monies
A)
Money market instruments
B)
Futures trading
C)
Debt financing
D)
Commodities marketing
E)
Equity financing
72
__________ guides the use of resources to implement business strategy
A)
Business strategy
B)
Objective formulation
C)
Competitive strategy
D)
Functional strategy
E)
Corporate strategy
73
Which sequence accurately describes the stages that a person goes through in adjusting to a new culture?
A)
Confusion, irritation/anger, reality, small victories, and the honeymoon
B)
The honeymoon, confusion, irritation/anger, small victories, and reality
C)
The honeymoon, small victories, reality, confusion, and irritation/anger
D)
Confusion, small victories, the honeymoon, irritation/anger, and reality
E)
Small victories, the honeymoon, reality, irritation/anger, and confusion
74
In the measurement step of the control process, which statement is accurate:
A)
Measurement really doesn’t affect overall performance objectives
B)
Effective control is still possible without measurement
C)
What gets measured tends to happen
D)
None of the above
E)
All of the above
75
Which one of following items does NOT identify a problem that is commonly encountered in teams?
A)
A strong belief in group work
B)
Differences in work styles
C)
Poor readiness to work
D)
Personality conflicts
E)
Task ambiguity
76
__________ refer(s) to how the members of a team actually work together as they transform inputs into outputs
A)
Group process
B)
Job specifications
C)
Team responsibilities
D)
Working relationships
E)
Interpersonal relationships
77
The planning process is a systematic way of approaching which of the following tasks?
A)
Setting performance objectives
B)
Deciding how to best achieve performance objectives
C)
Ensuring that performance objectives have been attained
D)
A and B
E)
A, B, and C
78
_________ strategically links all operations dealing with resource supplies
A)
Customer relationship management
B)
Value chain management
C)
Total quality management
D)
Supply chain management
E)
Internal customer management
79
__________ is a temporary group created to solve a specific problem
A)
An autonomous work group
B)
A quality control circle
C)
A task force
D)
A command group
E)
A functional group
80
Mary Parker Follett believed that making every employee an owner in the business would create feelings of __________
A)
Personal control
B)
Individual achievement
C)
Stockholder ownership
D)
Corporate sharing
E)
Collective responsibility