quality training manual | Nursing School Essays
You will select an organization and apply your research to the development of the Quality Training Manual that is meant for the logistics and supply chain management departments.
Quality Training Manual
Use Word
Title page
Course number and name
Project name
Your name
Date
Table of Contents (TOC)
This should be on a separate page.
This should be a maximum of 3 levels deep.
If you are using an autogenerated TOC, be sure to update the fields of the TOC before submitting your project.
Section Headings
Introduction (250–300 words)
What are some of the specific directions that companies are adopting in terms of strategic quality management?
Discuss the evolution of and the pros and cons of such programs as Deming and Six Sigma.
The Role of Leadership (300–400 words)
In any personal experience or a real-life story found on the Internet, discuss senior management’s role in successful quality improvement programs.
In general, what is senior management’s specific role in these large-scale strategic quality programs? Cheerleader? Role model? Decision maker? Resource provider? What else?
Why must firms adopt the roles that you identified? What would happen if they did not fill those roles
How should senior and middle management derive the metrics that they want to use to both monitor and communicate performance
3. General Quality Strategies and Tools (400–500 words)
Discuss the specific meaning, importance, and risks of the following quality management tactics:
Establishing customer expectations
Designing quality in
Defining metrics
Mistake-proofing
Kaizen
Six Sigma
4: Quality Tactics and the Logistics and Supply Chain Functions (500 words)
What tools are applicable internally
What tools are applicable externally with vendors
5: Roll-Out
Describe the process of rolling out this new company-wide quality initiative. Pay specific attention to the logistics and supply chain management functions. Include the following:
A communication plan
Recommended sequence of steps to get personnel trained
Stakeholders on board (e.g., the vendor base, trucking companies, warehouse personnel)
