Message Strategies: Granting Claims [LO-4] Your company sells fl ower arrangements and gift… 1 answer below »

Message Strategies: Granting Claims [LO-4] Your company sells fl ower arrangements and gift… 1 answer below »

Message Strategies: Granting Claims [LO-4] Your company sells fl ower arrangements and gift baskets. Holidays are always a rush, and the overworked staff makes the occasional mistake. Last week, somebody made a big one. As a furious email message from a customer named Anders Ellison explains, he ordered a Valentine’s Day bouquet for his wife, but the company sent a bereavement arrangement instead.