Directions: Read Assignment 2. The context is that you’ve been asked to lead a quality improvement p
Directions: Read Assignment 2. The context is that you’ve been asked to lead a quality improvement p
Directions:Read Assignment 2. The contextis that you’ve been asked to lead a quality improvement project to improve“patient dissatisfaction”. You recognize this scope is toolarge (not S.M.A.R.T.), so you form a team (this discussion group) to narrowand/or prioritize ideas that could address some key aspect of patientdissatisfaction without having to “boil the ocean”, so tospeak.Respond to all parts below byproviding multiple posts and replies to collect the information necessary tosuccessfully complete Assignment 2.1. Multi-Voting: Votefor only 4 out of all the ideas from a previous team’sbrainstormed list provided below. Share your votes with the discussiongroup. Based on all the team’s votes, you’ll be able to identify a ‘short list’of 5 potential contributors to patient dissatisfaction for Assignment 2.Team’sBrainstormed List
wrong medication prescribed(didn’t work)waiting to be seenoffice doesn’t have mypaperwork on fileno coffee in the waiting roomI couldn’t get an appointmentat the time I neededI couldn’t get an appointmenton the day I neededno childcare available at mydoctor’s officerude staffcold tables!I was on the phone foreverdoctor doesn’t take cashno weekend appointmentsavaialbeno appointments after 5:00 pmmultiple sticks with the needleto get one sampleindifferent staffnot enough payment options
2. Input for the NGT inAssignment 2: A team’s multi-votes resulted in the list below as to topcontributors to patient dissatisfaction. Rank each of the 5 multivotedideas below (1=most important). Share your ranks with the discussiongroup.TopMulti-voted Ideas
rude stafflong waitindifferent staffcouldn’t get an appointment onthe day I neededno appointments after 5:00 PM
3.Input for the B-B Matrix in Assignment 2: Share your thoughts with thediscussion group as to the benefits and barriers associated addressing of eachof the 5 Top Multi-voted Ideas shown in Part 2 above.
