1. What are the consequences of having an outdated contact center? 2. How should executives decide.. 1 answer below »

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1. What are the consequences of having an outdated contact center? 2. How should executives decide.. 1 answer below »

1. What are the consequences of having an outdated contact center? 2. How should executives decide on when to outsource a contact center? Which outsourced contact center solution should they choose? 3. What problems do some of the technological advances exhibited by Fonolo’s,Radish’s and Virtual Hold’s new call center solutions solve?

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