UFM Ch 13 Online Conversations and Quality of Exchanges Analysis

UFM Ch 13 Online Conversations and Quality of Exchanges Analysis

After reading Ch. 13, complete either Exercise #2 (pages 174-175) or Excercise #3 (page 175), i left the option to the tutor to pick which exercise they want to work on. Chapter 13 is attached with this question and the exercises are in the last attachment (chapter 13 p 9-10).