Business Requirements

You have been contracted by Affordable Quality Construction as a business analyst to make a recommendation for the implementation of SalesForce®, a popular Customer Relationship Management System (CRM) currently on the market. You will recommend how this software will not only meet and satisfy the company’s business needs and requirements, but increase sales and profits.

Within this project scope, please specify the scope determinants for the use of Salesforce CRM by Affordable Quality Construction including the functionality, performance, and the hardware and software requirements of Salesforce. Specify the resources and time needed to implement Salesforce, plus, the behavioral constraints in its use by the employees and customers.